Shipping policy
Shipping Policy
Thank you for shopping with SparkNow. This policy explains how we process and deliver your orders.
Where we ship
We currently deliver across Pakistan. We do not ship internationally at this time.
Shipping cost
Shipping is free on all orders anywhere in Pakistan.
Order processing
Orders are processed and dispatched within [1 to 2] working days after payment is confirmed or, for cash on delivery, after order confirmation. Orders placed on weekends or public holidays are processed on the next working day. You’ll receive a confirmation message once your order has been dispatched.
Delivery time
Delivery usually takes [3 to 5] working days after dispatch. Timing can vary depending on your city and the courier, and may be longer during sales, holidays or bad weather.
Tracking
When your order ships, we’ll send you a tracking number so you can follow your parcel. If you haven’t received it within [2] days of placing your order, please contact us.
Payment on delivery
[Cash on delivery is available on all orders. / Cash on delivery is not currently available.] Please keep the exact amount ready when your parcel arrives.
Safe shipping of lighters
Lighters are shipped without fuel unless clearly stated on the product page. Your parcel is packed carefully to protect the finish and the mechanism. Due to courier regulations, we only ship lighters by road within Pakistan.
Incorrect address
Please double-check your address and phone number at checkout. We aren’t responsible for delays or failed deliveries caused by incorrect or incomplete details. If a parcel is returned to us, we’ll contact you to arrange redelivery, and extra shipping charges may apply.
Damaged or incorrect items
Please check your parcel at delivery. If your order arrives damaged or you received the wrong item, contact us within [48 hours] with your order number and photos, and we’ll arrange a replacement or refund. See our Refund Policy for more details.
Contact us
If you have any questions about your order or delivery, reach us at:
Email: ayanyasir916@gmail.com
WhatsApp / Phone: 03---------